OneSource® Service & Support
Pricing, Orders, Quotes, Repairs, Returns
Crestpoint is proud to serve as the One Source supplier to ophthalmic surgical teams for instruments, equipment, and supplies. We carry almost 5,000 items from the highest quality manufacturers to meet every need at multiple price points. We offer both reusable and disposable choices. We have industry experts on staff as well as customer service personnel who specialize in the government and hospital markets. Our ownership are world-recognized experts in the field of ophthalmic surgery and are available to help or discuss procedures or requirements and offer recommendations and educational services as desired.
Opening an Account
To open a Crestpoint account, place an order, or receive pricing, call 800-756-7773 or 314-849-7773, Fax 314-849-7776, or email custsvc@crestpointmgt.com. Once your account is established, credit approved and authorized purchase order received, we will confirm price and delivery schedule. Prices are subject to change without notice.
Place an Order and Pricing
- Phone: (800) 756-7773
- Phone: (314) 849-7773
- Fax: (314) 849-7776
Upon receipt of your authorized order, we will confirm price and delivery schedule. Prices are subject to change without notice.
Place an Order and Pricing
Phone: (800) 756-7773
Phone: (314) 849-7773
Fax: (314) 849-7776
Upon receipt of your authorized order, we will confirm price and delivery schedule. Prices are subject to change without notice.
Request a Quote
To request a quote, you can either call our Customer Service team, login with your account on this website, or click “Create an Account” at the top of the page, fill in a little information, and choose the products and quantities you are interested in. When finished, click the “Request a Quote” button, and an email will be sent to our Customer Service team who will respond to you promptly.
Payment Terms
Invoices are Net 30 Days unless mandated by law otherwise. Taxes applicable by shipping location. We accept VISA, MasterCard, American Express, ACH and check. Electronic funds transfer (EFT) accepted under certain circumstances.
Shipping and Handling
Shipments by your courier of choice: UPS or FedEx. If no shipment preference is requested, UPS will be the courier used. Shipping charges will be added to your invoice unless your shipping account number is provided. A small handling charge is applied to all orders shipped using your UPS or FedEx account.
Crestpoint Guarantee
All reusable products are guaranteed for life against defects in materials and workmanship. Any product serviced by other than the original manufacturer negates warranty.
Return Goods Authorization (RGA)
Repairs
Crestpoint offers a total Refurbish/Repair/Replace Program. Contact Crestpoint for an RGA (Return Goods Authorization) Number. Pack and protect the product in boxed packaging. Clean and sterilize before shipping. Ship product, prepaid shipping, insured via a traceable method, to Crestpoint Management, 9100 Watson Road, St. Louis MO 63126, with the RGA number in the attention line. After receipt of your repair/return product, and manufacturer completed inspection, we will advise price of Refurbish/Repair/Replace. Once Crestpoint receives your approval to repair and a valid purchase order number, we will advise an estimated return ship date.
Inspections
Some brands of instruments not previously purchased are available for a 30-day inspection period.
Exclusions include but are not limited to: Cannulated instruments and Diamond knives
Orders for inspection are returnable if unused and in all original packaging. Sterilized instruments are NOT returnable. Contact us for Return Goods Authorization prior to returning
Returns
The following items are not accepted for return:
- Reusable instruments that are opened or that have been ordered in the past (Mr.Phaco items not ordered for inspection only)
- Custom instruments
- Diamond Knives
- Discontinued items
- Sterile and non-sterile disposable products
- Specialty items
- Cannulas and cannulated instruments
- Sale or promotional items
Crestpoint accepts approved, unopened merchandise for credit toward product of your choice or credit toward your account. Item must be returned in its original unopened package, within 30 days after invoice date. Returns received after 30 days are subject to approval and all are subject to a 20% restocking fee. Expedited freight charges are nonrefundable. When returning items for credit to your account, ensure to pack and protect the product in boxed packaging. Ship product, prepaid shipping, insured via a traceable method, to Crestpoint Management, 9100 Watson Road, St. Louis MO 63126, with the RGA number in the attention line.
Government Program Details and Information
GSA/FSS V797P-4438B for Ophthalmic Instruments (Surgical Devices) are under SIN A8a & A8b. CONTRACT EFFECTIVE 5/1/2011 to 4/30/2021. Contact Crestpoint directly for our complete list of offerings.
Young Eye Surgeon Program
Crestpoint offers assistance to the new surgeon, during the transition period from training to practice, with choosing product, tip styles, handle styles and special pricing on purchases. Please contact Crestpoint for more information.
Investigational Products
Certain products featured on the website may not be available if the product has not received marketing/clinical approval. For further information, contact Crestpoint.
Care and Handling Information
Over time, changes in surgical techniques require increased use of intricate instruments/accessories that need routine inspection. Microsurgical instruments for ophthalmology have been miniaturized 10-50% in working end size and delicacy. Staff time to process, care for and procure instruments is reduced with cost efficiency. It is important to remove unused instruments from your trays for efficiency. A routine inspection program will help you save time and money. We offer economical Care and Handling Tips with a Refurbish/Repair/Replace Program to assist your staff.
Download Guidelines click here to download copies of Crestpoint Care, Handling and Reprocessing Guidelines. Duckworth & Kent Care, Handling and Reprocessing Guidelines. Geuder Care, Handling and Reprocessing Guidelines.
Terms and Conditions
All brand names are trademarks or registered trademarks of their respective owners. All schematic line drawings, photographs and copy in this Website and Catalogs contained within are fully protected by copyright. No part of this Website or catalogs contained within may be reproduced in any form without prior written permission. We reserve the right to make changes at any time, without notice, in product specifications and availability. Schematic and photographic illustrations may vary from actual size. Tip drawings are shown enlarged. Descriptive, typographic, or photographic errors are subject to correction. Name(s) of instruments are often comprised of surgeon’s name, combination of surgeons’ names or by the category of the instrument.
©2026 Crestpoint Management (11/2025).